By Maruti Suzuki India Limited today launched the Smart Finance service for NEXA customers across 30 cities. With the launch of ‘Smart Finance’, Maruti Suzuki has become India’s first OEM to offer an online, end-to-end, real-time car finance service facility. A first-of-its-kind initiative, Maruti Suzuki Smart Finance will offer comprehensive finance solution online. It aims to simplify and digitalise the customer’s car-buying journey with a bouquet of financing options.
Undeterred by the COVID-19 pandemic, the Company continues to invest in new technologies and systems to simplify the car buying
journey and provide delight at each stage. This initiative strengthens the digitisation efforts and offers enormous flexibility to the customers. Smart Finance platform is currently hosted on www.nexaexperience.com and will offer customers the convenience of a ONE-STOP-SHOP for their entire vehicle finance needs.
The services include choosing the right finance partner, selecting the best suited loan product, completion of all the finance related
formalities and disbursal of the loan, with just a few clicks. The NEXA website will act as a facilitator between the customer and the financier providing wide variety of choices on the loan offers, real time status updates and in turn providing a hassle free and transparent financing solution.
The customer is able to compare multiple scenarios for his car loan and make an informed choice of loan partner, loan tenure etc.
For this Maruti Suzuki has currently partnered with eight financiers: HDFC Bank, Yes Bank, ICCI Bank, IndusInd Bank, Cholamandalam Finance, AU Small Finance Bank, Mahindra Finance and Kotak Mahindra Prime. Subsequently, the Company will on-board other key financiers. The improved transparency around the loan offers and related charges empowers the customer to make a good decision in a very convenient manner.
Customer centricity has always been the key mantra for Maruti Suzuki. The pilot for Smart Finance was carried out in Gurugram and feedback was gathered from the customers to improve the user interface to provide a seamless and delightful customer experience.
The Smart Finance service is now available for NEXA customers, for salaried employees, in 30 cities. Progressively, it will be offered for the ARENA customers, the addition of new financiers, the inclusion of self-employed profiling and extension to new cities in this digital finance journey.
